Hi Jerry, we are very sorry to hear about this. Please follow this account and DM us with your headphones' serial number, and we will be happy to look into this for you as, usually, troubleshooting can fix this type of issues. https://t.co/S99b60rHOb
— Elesorca (@elesorca) April 28, 2020
— Bose (Bose) April 28, 20…
